Free Worldwide Shipping For Orders Over SGD$100!
Free Worldwide Shipping For Orders Over SGD$100!

Returns and Refunds

Do you offer refunds?
As all the order is 100% unique and custom made for you and your pet, I cannot offer refunds. If you have a problem with your final product, please email me and I'll do our best to make sure you're happy.

If you received a defective or incorrect item I will replace it as fast as possible.

What if I don’t like the final product?
I am dedicated to ensuring you're happy with the final product. If you don't like it for any reason, please email me and I'll do our best to help you.

Please note that I’ll have to check to see if you submitted a photo that follows our photo tips. If you didn't follow our guides I'm afraid it's likely I can't help you. If you did follow the guide and it's clear I missed something, I'll correct it and send you a replacement.

My order arrive damaged, what do I do?
Please email me providing some photos of the product and its defect and I will ship out a replacement as fast as possible.

Can I cancel my order if I change my mind?
I accept all cancellation requests made within 24 hours of placing the order, no questions asked.

Any cancellation request received thereafter will be subject to a 20% cancellation fee. As, I may have started on your order by this point and I must charge this fee for the time spent working on the artwork.

Orders that have been completed or sent to print cannot be cancelled under any circumstance.

Upon placing on order on our website you are accepting and agreeing to the above policies.

Thank you for your understanding!

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